App Approval
Every new app starts on the Sandbox tier, which allows up to 10 WHOOP members to connect. You can build and test on Sandbox without submitting a request. When you need more members, request the next tier from the Developer Dashboard.
Member Tiers
| Tier | Member limit |
|---|---|
| Sandbox | 10 |
| Build | 100 |
| Growth | 1,000 |
| Scale | 5,000 |
| Production | Unlimited |
- Tiers are earned one at a time. You can only request the tier directly above your current one.
- From Build onward, moving up requires at least 50% of your current tier's member limit to be connected. For example, an app on Build needs 50 connected members before it can request Growth. Apps on Sandbox can request Build at any time.
- If your app has a custom limit that falls between tiers, it is treated as the lower tier.
- Your app's page in the Developer Dashboard shows its current tier and what it needs to reach the next one.
Before You Request
- Ensure that you have read, are familiar with, and are abiding by the WHOOP API Terms of Use. As a reminder, in order to use the WHOOP API you must adhere to these terms.
- Ensure that you have tested your app with at least one WHOOP member.
- Verify your app information is correct in the Developer Dashboard. In particular, make sure your App Name, Contact Email(s), and Privacy Policy URL are filled in and accurate to accelerate the review.
- Verify your app adheres to the WHOOP Design and Brand Guidelines.
Submitting a Request
Open your app in the Developer Dashboard, click Open Request, choose Request higher limits, and select the next tier. Include designs and any other context that helps us understand your app.
Review
Requests are reviewed manually, in the order they are received. Requests without specific, detailed answers will be rejected. You will get an email once your request has been approved or rejected.
If your request is rejected, the email will detail the reasons. Once those items have been addressed, you can submit a new request through Open Request, or ask a question through the Support page.
Contacting WHOOP employees about your request by personal email, social, or any other channel outside the Developer Dashboard is strictly prohibited and may result in your app being disabled. Additionally, WHOOP Membership Services cannot provide status updates on API requests.